It is our general policy that we will work with you to attempt to achieve a mutually beneficial outcome, however ITANA reserves the right to change the date, speakers or program from that as advertised. From time to time this is unavoidable.
As a volunteer-run not-for-profit organisation, ITANA reserves the right in our absolute discretion and without further liability to cancel the program, in which case all event fees will be refunded but no travel related expenses will be reimbursed.
We do not provide refunds if participants choose to cancel as described below. We strongly suggest you send a replacement in the event you are unable to attend.
1.1. Event, forum or course payment is due prior to the commencement date unless prior written and agreed arrangements with ITANA have been made, this enables us to keep our costs and prices to a minimum.
1.2. All fees and charges are payable in Australian dollars ($AUD), via the ITANA bank account or online payment gateway, upon receipt of an invoice, payment terms for training events are 14 days.
1.3. Non-payment of monies owing may result in cancellation of an enrolment, or other penalties and recovery of the outstanding amount through debt collection.
2. CANCELLATION AND REFUND
2.1. Cancellation by Participant
2.1.1 The effective date of the notice of cancellation is the date it is received by ITANA.
2.1.2 If the notice of cancellation is received (effective date):
● More than 120* days prior to the course commencement date: 100% of the course fee will be refunded, minus the merchant fees incurred for payment by credit card.
● Between 60-119 days* prior to the course commencement date: 75% of the course fee will be refunded, minus the merchant fees incurred for payment by credit card.
● Between 30-59 days* prior to the course commencement date: 50% of the course fee will be refunded, minus the merchant fees incurred for payment by credit card.
● Between 15-29 days* prior to the course commencement date: 30% of the course fee will be refunded, minus the merchant fees incurred for payment by credit card.
● Up to 14 days* prior to the course commencement date: 0% of the course fee will be refunded.
2.1.3 All cancellations must be received in writing.
2.2. Cancellation by ITANA
2.2.1 ITANA reserves the right to cancel any course that does not meet the minimum enrolment numbers; or in the event of exceptional circumstances, however this will not be less than 7* days prior to the training date.
2.2.2 All course cancellations by ITANA must be in writing (notice of cancellation) and made visible on the website and to registered participants prior to the event occurring.
2.2.3 Where cancellation occurs, ITANA will provide (where possible) alternative dates for course delivery; or similar courses; or a full refund of the course fees, minus merchant fees for payment by credit card.
2.2.4 ITANA will not be responsible for consequential costs or any travel related expenditure resulting from cancelled courses.
* Refers to all days, including weekends and public holidays
1.1 In this policy “us” and “we” refers to ITANA.
1.2 ITANA is bound by the Privacy Act 1988 (Cth) (“Act”) and is committed to complying with the Act and protecting the privacy of personal information that it collects and holds.
1.3 We may, from time to time, review and update this policy. All personal information held by us will be governed by the most recently updated policy.
what information we collect;
how we collect personal information;
how we use personal information;
disclosure of personal information;
your right of access to your personal information;
your right to inspect and, where necessary, correct the personal information that we hold about you;
your right to have your personal information protected from misuse or unauthorised access; and
your right to have your privacy complaints investigated and resolved.
3. WHAT INFORMATION WE COLLECT
3.1 ITANA will only collect personal information that is necessary for the operation of one or more functions or business activities. Personal information we collect about you may include your name, date of birth, address, telephone number, gender, email address and credit card details including any other information from which your identity is apparent or can be reasonably ascertained (“Personal Information”). This personal information will only be collected under lawful and fair means and not in an unreasonably intrusive way. The type of personal information collected will be related directly to the specified purpose it has been collected for, and only information specifically required for that purpose will be collected.
3.2 We also collect information that is not Personal Information such as data relating to your activity on any of our websites (including the ITANA website itana.org.au) (“Website”) (“Other Information”).
3.3 Other Information we collect may include:
The Internet Protocol address and a component of the domain name used (e.g. .com or .net).
The type of browser and operating system you used.
The date and time you visited the Website.
The web pages or services you accessed at the Website.
The time spent on individual pages and the Website overall.
Which files you downloaded.
4. HOW WE COLLECT PERSONAL INFORMATION
4.1 ITANA only collects Personal Information from you.
4.2 The Personal Information may be provided by you using the Website or by telephone, face-to-face or in writing.
4.3 If at any time you provide Personal Information about anyone other than yourself, you warrant to us that you have that person’s consent to provide such information for the purpose specified.
4.4 You are not obliged to give us your Personal Information. If you would like to access any of our services or features of our Website on an anonymous basis we will take reasonable steps to comply with your request.
5. WHY WE COLLECT PERSONAL INFORMATION AND HOW WE USE IT
5.1 The primary purpose for collecting your Personal Information is to provide you with the goods and services that you have requested and to maintain a record of individuals who have participated in any features on our Website (“Primary Purpose”). These will include: the processing of credit card and EFTPOS sales transactions, placement of customer orders, mailing list membership to inform you of sales, promotions and the latest products; and general business correspondence.
5.2 In addition to the Primary Purpose, we may use the Personal Information we collect and you consent to us using your Personal Information to:
provide you with news about our products;
send you marketing and promotional material that you may be interested in;
communicate with you, including by email, telephone and mail;
manage and enhance our products or your experience on our Website;
conduct competitions or promotions;
verify your identity;
investigate any complaints about, or made by you, or if we have reason to suspect you have breached our terms and conditions; or
as required or permitted by any law.
6. DISCLOSURE OF PERSONAL INFORMATION
The information that we collect from you is within the strictest confidence. We will not reveal, disclose, sell, share or pass on any information to third parties other than those who are contracted to ITANA to keep your personal information confidential.
6.1 We may disclose Personal Information and if you consent to us disclosing Personal Information to third parties:
engaged by us to perform functions or provide products or services on our behalf such as mail outs, marketing or advertising;
that sponsor or promote any competition;
authorised by you to receive information held by us; or
as required or permitted by any law.
6.2 You will generally be given the opportunity to “opt out” from receiving communications from us in accordance with this policy. You may “opt out” by clicking a link on any email communications sent to you or by writing to us at Privacy Manager, ITANA, Suite 2, 137 Burswood Road, Burswood WA 6100, Australia.
6.3 Your email address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent. We do not provide emails addresses to third parties without your express consent.
6.4 ITANA will take reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date for the purpose for which it is to be used both at the time of collection and before each use. When no longer required the information will be destroyed or made anonymous in a controlled and secure manner in order to prevent any unauthorised persons having access to that information.
7. RIGHT OF ACCESS TO YOUR PERSONAL INFORMATION
7.1 You have a right to access your Personal Information, subject to certain exceptions provided for in the Act.
7.2 If you require access to your Personal Information, please contact Privacy Manager, ITANA Inc., Suite 2, 137 Burswood Road, Burswood WA 6100, Australia.
7.3 You are required to put your request in writing and provide proof of identity.
7.4 We request that you keep your Personal Information as current as possible.
7.5 You may, upon inspection of the Personal Information we hold about you, write to us to correct any errors in the Personal Information.
8.1 Other than in relation to Other Information, we will take all reasonable steps to protect the Personal Information that we hold from misuse, loss or unauthorised access and disclosure including by means of password access and secure servers.
8.2 You acknowledge that the security of communications sent by electronic means or by post cannot be guaranteed. We cannot accept responsibility for misuse, loss or unauthorised access to or your Personal Information where the security of information is not within our control.
8.3 If you suspect any misuse or loss of your Personal Information please contact us immediately.
9.1 If you have a complaint about how we collect, use, disclose, manage or protect your Personal Information please contact us in writing.
9.2 We will respond to any written complaint within 14 days of receiving the complaint.
All requests for access to personal information should be made in writing to ITANA to the address below.
10. HOW TO CONTACT US
Please forward all correspondence in respect of this policy to: Privacy Manager ITANA Inc., Suite 2, 137 Burswood Road, Burswood WA 6100, Australia.
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